Company: Dell
Website: www.dell.com
Company Profile:
For more than 28 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust us to deliver technology solutions that help them do and achieve more, whether they’re at home, work, school or anywhere in their world. Learn more about our story, purpose and people behind our customer-centric approach.
Job Role: Customer Care Associate
Eligibility: Any Graduate (2014/ 2015 Batch)
Location: Bangalore
Salary: Best Salary
Job Description / Roles & Responsibilities:
Managing issues related to Order Status, Missing Wrong Damage or Return, and customer escalation both phone and email systems.
Manage customer escalations on the highest priority and work with Account / sales manager for solutions and update mgmt.
Engage with External Vendors - Forwarder and Services Provider to solve customer issue.
Engage with other departments - e.g.: Sales, logistics, Technical Support etc. to work on process improvement.
To interact and work with other Region Customer Care teams and the APJ PMO teams when the need arises.
Skills:
Excellent telephone and communication skills -English Languages
Strong customer service ethic and ability to be empathetic and accept ownership
Well-developed problem solving skills
Hiring Process:Face to Face Interview
Last Date: 30 June 2015
Apply Now and All The Best
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